Privacy Policy

This Privacy Policy explains how KAVERO collects, uses, stores and protects personal information when you visit our website, contact us, use our services, or become a KAVERO customer.

KAVERO is operated by Tedy Team DOO, Belgrade, Serbia, Tax ID / PIB: 112058971. In this Policy, “KAVERO”, “we”, “us” or “our” refers to Tedy Team DOO and the KAVERO service.

If you have questions about this Privacy Policy or your personal data, contact us at: contact@kavero.com

01What KAVERO does

KAVERO helps small businesses create and improve their digital presence. Our services may include business websites, KAVERO Biz Card, Google Business setup or improvement, business contact tools, photo galleries, WhatsApp contact buttons, review flows and related digital services.

KAVERO serves small businesses and business owners across Africa and other markets. Our services are intended for users who are at least 18 years old.

02Information we collect

We collect only the information we reasonably need to provide, manage, improve and support our services.

Depending on how you interact with KAVERO, we may collect:

• business name;
• company or tax information needed for invoices or business records;
• contact person name;
• email address;
• phone number;
• business address, service area or location details;
• business category and description;
• business services, prices, opening hours and contact details;
• photos, logos, text, social media links and other materials you provide for your website or business profile;
• information needed to create or improve a Google Business profile, if you request that service;
• payment status, invoice records and subscription status;
• messages you send to us through email, forms, WhatsApp or other communication channels;
• website usage data, analytics data, cookies and similar technical information.

We do not intentionally collect sensitive personal data unless it is strictly necessary for a specific service and you choose to provide it. We do not require national ID, passport data, bank login details, private customer lists, or social media passwords as part of our standard service.

03Information you provide about other people

If you provide photos, names, logos, employee information, customer images, testimonials or other content involving third parties, you confirm that you have the right or permission to provide that content to KAVERO and to allow us to use it for your requested business website, KAVERO Biz Card or related service.

You are responsible for making sure that the content you provide does not violate privacy rights, intellectual property rights or applicable laws.

04How we use information

We may use collected information to:

• create and manage your KAVERO website, KAVERO Biz Card or other digital service;
• communicate with you about your project, subscription, invoices, support or updates;
• prepare business content, service lists, gallery sections, contact sections and digital profiles;
• provide technical support and customer service;
• manage subscriptions, payment status, invoices and service activation;
• improve our website, products, user experience and support process;
• measure website performance and marketing effectiveness;
• comply with legal, tax, accounting and regulatory obligations;
• protect KAVERO, our users and the public from fraud, abuse, security issues or unlawful activity.

05Legal basis for processing

Where applicable data protection laws require a legal basis, we process personal data based on one or more of the following grounds:

• Contract: to provide the services you requested or to take steps before entering into a service agreement;
• Legitimate interests: to operate, improve, protect and market our business in a reasonable way;
• Consent: where you consent to analytics, marketing cookies, optional communications or certain data uses;
• Legal obligation: to comply with tax, accounting, regulatory or legal requirements.

06Cookies and tracking technologies

KAVERO may use cookies, pixels and similar technologies. These may include:

• essential cookies required for the website to work;
• analytics cookies to understand how visitors use the website;
• marketing cookies or pixels to measure advertising and improve campaigns;
• preference cookies to remember settings where applicable.

We may use tools such as Google Analytics, Meta Pixel, Cloudflare and similar service providers. Where required, we will provide a cookie banner or consent tool that allows users to manage cookie choices.

If we add new analytics or marketing tools in the future, we may update this Privacy Policy and our cookie settings.

07Payments and invoices

KAVERO currently uses manual payment methods, such as bank transfer or supported local payment options provided by KAVERO. We do not currently charge users automatically through recurring card payments.

We do not store full payment card details. If a third-party payment provider is used, that provider may process payment-related information according to its own privacy policy and terms.

08Service providers and third parties

We may share limited information with trusted third-party service providers when needed to operate KAVERO and provide our services. These may include:

• hosting and infrastructure providers;
• domain and DNS providers;
• analytics providers, including Google Analytics;
• advertising and measurement tools, including Meta Pixel;
• Cloudflare or similar security/performance providers;
• CRM and customer communication tools;
• accounting, invoicing or payment support providers;
• Google services if you request Google Business setup or improvement;
• professional advisers, where necessary.

We only share information that is reasonably necessary for the relevant purpose.

09Google Business and third-party platforms

If you ask KAVERO to help with Google Business setup or improvement, we may process business information that is needed to prepare or update your profile.

Google and other third-party platforms operate independently. Their own terms, privacy policies, verification requirements and review processes apply. KAVERO does not control Google, Meta or other third-party platforms.

10International data transfers

KAVERO is operated from Serbia and may serve users in Africa and other regions. Some service providers we use may process data in other countries.

Where required by applicable law, we take reasonable steps to protect personal data transferred internationally, including using contractual safeguards, reputable providers and appropriate technical and organizational measures.

11How long we keep information

We keep personal information only as long as reasonably necessary for the purposes described in this Policy.

In general:

• customer account, project and service information may be kept while the service is active;
• invoice and accounting records may be kept for the period required by law;
• website and project materials may be kept while services are active and for a reasonable backup or reactivation period after suspension or cancellation;
• support messages may be kept for customer service, legal or business record purposes;
• analytics and cookie data may be kept according to the settings of the relevant tools.

When information is no longer needed, we may delete, anonymize or archive it in accordance with our business and legal obligations.

12Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

No online service can be guaranteed to be completely secure. You are responsible for providing accurate information, protecting your own accounts and avoiding the sharing of passwords through insecure channels.

13Your rights

Depending on your location and applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate data;
• request deletion of your data;
• object to certain processing;
• request restriction of processing;
• request a copy of your data;
• withdraw consent where processing is based on consent;
• lodge a complaint with a data protection authority where applicable.

To make a request, contact us at: contact@kavero.com

We may need to verify your identity before responding to certain requests.

14Children

KAVERO services are intended for users who are at least 18 years old. We do not knowingly collect personal data from children.

If you believe that a child has provided personal data to KAVERO, please contact us so we can review and take appropriate action.

15Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, tools, legal requirements or business practices.

When we make changes, we will update the effective date at the top of this page. If changes are material, we may provide additional notice where appropriate.

16Contact

For privacy questions or requests, contact:

KAVERO / Tedy Team DOO
Belgrade, Serbia
Tax ID / PIB: 112058971
Email: contact@kavero.com
Website: https://kaverogo.com